Museums go fully digital as National Museums of Kenya unveils new ticketing system
National Museums of Kenya has launched a cashless eCitizen ticketing system at major sites, giving visitors 30 days to use old tickets as it phases out manual payments nationwide.
Visitors to Kenya’s top museums have 30 days to use any tickets purchased before the launch of the National Museums of Kenya’s (NMK) new digital ticketing system, which is now active at several major sites.
The upgraded platform aims to streamline entry, enhance visitor experience and speed up payments across the country’s heritage institutions.
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In a notice issued on Tuesday, NMK announced that all previously bought tickets must be redeemed within one month, and that all future entries must be booked online through the eCitizen portal.
“The new system takes effect immediately, and any previously purchased tickets must be used within 30 days from the date of this notice. Tickets to the above-listed sites can be accessed through: nmkpay.ecitizen.go.ke,” reads the notice.
Digital tickets only
The system is currently operational at the Nairobi National Museum, Karen Blixen Museum, Nairobi Gallery, Fort Jesus National Monument, Malindi Museum and Gedi National Monument. NMK stressed that manual payments will no longer be accepted at these locations, and all tickets must now be purchased digitally.
“All other stations will be onboarded to the new system gradually,” reads the notice.
Sites slated for phased onboarding include Lamu Museum, Hyrax Hill Prehistoric Site and Museum, Kisumu Museum, Kitale Museum, Meru Museum, Narok Museum, Kabarnet Museum, Kapenguria Museum, Kariandusi Museum, Olorgesailie Prehistoric Site, Rabai Museum, Thimlich Ohinga, Jumba la Mtwana, Siyu Fort, Takwa Ruins, Koobi Fora, Nyeri Museum and Wajir Museum.
To purchase tickets, visitors must log in to nmkpay.ecitizen.go.ke and follow the required steps, which include selecting the ticket type—single or combined for the museum, snake park and aquarium—entering visitor details, providing citizenship and residential information for guests and choosing the visit date. Tickets must also indicate whether the buyer is an individual or an institution.
The new guidelines require that payments be made under the Nairobi National Museum Bill slot, and visitors must agree to the terms and conditions before clicking “pay for museum” to generate their ticket.
NMK added that tickets are non-transferable, non-refundable and must be presented together with a National ID upon entry.
The digitisation move aligns with the government’s broader effort to enhance revenue collection and improve visitor management across national museums and heritage sites.
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